Refunds & Returns
If the goods are damaged or do not comply with any of the contract, the seller will give a full refund within 30 days of delivery provided that the goods are returned to us in their original condition and packaging with all accesories and your returns number.
The buyer has the right to cancel the contract and receive a refund by informing us in writing or by email within 7 working days of receipt of the goods. Goods must then be returned at the buyers cost and a refund will be given within 30 days. Should the goods be found to be damaged due to the buyers fault, the buyer will be liable for this cost.
If you need to return goods to us for whatever reason a returns number must be allocated by GateRemotes. Contact our team with your invoice number and reason for return, and a returns number will be allocated which must be included with your returned item. Goods sent back without a returns number will not be processed.
Products returned for credit will be subject to a 15% restocking fee.
Postage costs will not be refunded, unless agreed with GarageremotesLtd.
View our full Terms & Conditions here.